All our packaging is recycled and where possible recyclable and biodegradable.  We also re-use all our packaging but if your order is for a gift please tick the gift option when you check out.

Standard delivery is free for all UK orders over £40.  Standard delivery for UK orders under £40 is £3.95.  Goods are usually sent out within 24 hours and arrive within 3-5 working days.  If you need something urgently please email us on katie@onesmallshop.com and if the items are in stock we can usually get them to you the next day.  If you are not based in the UK please email us as some of our brands are not able to be posted out of the country.

If you need to cancel your order please email us at katie@onesmallshop.com.  If your order hasn't been sent yet we can give you a full refund.  If it has been sent then we can refund you as soon as we receive the order back.  Unfortunately we are not able to cover your postage for returning goods.

We want you to be completely happy with your purchase but if you're not then you can get a full refund if you return it to us, unused and in the original packaging within 14 days. Please email us on katie@onesmallshop.com and we will send you a returns form with your order details.  Please complete the form and put it with the goods you wish to return.   We advise you to request proof of postage when sending as we can't be responsible for anything until it reaches us.  This does not affect your statutory rights.